Privacy Policy

In certain sections of this Site, we may require you to submit your personally identifiable  information to us, and we may invite you to submit questions, comments and request  information. In addition to any personal information that you may voluntarily provide, the Site  collects information using cookies and other third-party tools. Please refer to the sections below  on “Cookies” and “Third Party Analytics Tools” and “Third Party Advertising Tools” for more  information about the information these tools collect and use. 

Due to the nature of some of our services, you may provide us with personally identifiable  information such as your name, email address, age (our services are designed for senior care and  our facilities may have certain minimum age restrictions (i.e. 55+)), username, password,  address, phone number, and other contact information that you voluntarily transmit with your  communication to us.

We may use your personally identifiable information to deliver our services or information you  have requested, verify your authority to enter certain password protected areas of the Site, verify  that you are a customer or prospective customer, send you information by email or other means that you have signed up to receive, notices about our products and/or services that you have  used or that may be of interest to you and notices about events, and improve the content and  general administration of the Site and our services. 

If you are a user of our services, we may use your personally identifiable information to provide  the services to you.

CSL recognizes the privacy interests of children and we encourage parents and guardians to take  an active role in their children’s online activities and interests. Neither the Site nor our services  are intended for children under the age of 16. CSL does not target its services or this Site to  children under 16. CSL does not knowingly collect personally identifiable information from  children under the age of 16.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you  close your browser. A persistent cookie remains on your hard drive for an extended period of  time. You can remove persistent cookies by following directions provided in your Internet  browser’s “help” file. 

On the Site, we use session cookies to make it easier for you to navigate the Site by remembering  your locale preferences and to improve and track the overall Site experience. For the Site, we set  a persistent cookie to authenticate your login and authorization to use the services. Persistent  cookies enable us to track, store and target the interests of our users to enhance the experience on

the Site. If you reject cookies, you may still use the Site, but your ability to use some areas of  the Site may be limited.

Beyond the personally identifiable information you voluntarily provide to us directly, CSL may  utilize analytics tools including third party technologies, such as Google Analytics, to collect  information utilizing cookies. Certain types of information, including geolocation, device type,  onsite website usage and behavior, demographic data, and purchase history, may be collected  and aggregated across CSL Site users for our analysis and advertising efforts. 

This site is being monitored by one or more third-party monitoring software(s) and may capture  information about your visit that will help us to improve the quality of our service. You may  control the data being collected from your visit by visiting http://www.onlinewetrak.com/ through a universal consumer options page located at  

https://tracking.onlinewebtrak.com/Unsub/unsub.html. 

CSL may use Google Analytics and Google Ads and similar types of technologies to display  relevant advertisements to users who have previously visited the Site. Referred to as remarketing  or retargeting, CSL may utilize previous session information to serve display advertisements to  you on the Site and based on such session information Google may set a cookie and serve ads to  you on third party websites on the Google Display Network. Third party vendors such as Google  may display CSL ads on websites across the Internet. Aggregated user data may be utilized to  create remarketing/retargeting “lists,” or groups of users with similar onsite behaviors or  demographics. CSL also uses Google tools to display advertisements to users based on their  inferred interests and demographics. 

Users may learn more about Google’s use of cookies by visiting the Google Privacy and Terms  page at http://www.google.com/policies/. You may opt out of being tracked by Google Analytics  by i) Turning off cookies in the preferences settings in your browser ii) Downloading the Google  Analytics opt-out browser add on available at: https://tools.google.com/dlpage/gaoptout/ iii)  Opting out of user interest and demographic categories in the Settings for Google Ads feature to  manage or opt out of Google interest based ads at: or iv) Managing cookies used for online  advertising across multiple companies at the US-based Network Advertising Initiative at  http://www.networkadvertising.org/choices/.

We automatically collect information about your interactions with the Site, including information  about the device you use to interact with and/or access the Site, such as: IP address, access dates  and times, information about your approximate location (as determined through your IP address),  

hardware and software information, mobile, computer or hardware device information (e.g.,  operating system version, Hardware model, IMEI number and other unique device identifiers,  MAC address, and device settings), device event information, and crash data. This information 

allows CSL to understand how you’ve used the Site (which may include administrative and  support communications with us or whether you have clicked on links to External Web Sites),  and other actions you have taken in connection with your use of the Site. We automatically  collect log data when you access and use the Site, even if you have not created an account or  logged in.

We may collect and track the total number of visitors to the Site, the number of visitors to each  page of the Site, External Web Sites (defined below) linked to and other aggregated data  collected through our services and we may analyze this data for trends and statistics in the  aggregate but such information will be maintained, used and disclosed in aggregate form only  and it will not contain personally identifiable information. We may use such information for  purposes such as analyzing trends, administering the Site, and to understand how users interact  with the Site.

We may provide your personally identifiable information and the data generated by cookies and  third-party analytics tools and the aggregate information to the vendors and service agencies that  we may engage to assist us in providing our services to you. For example, we engage with G5  Search Marketing, Inc. to assist us in creating and hosting this Site. We may use the information  collected to notify you of changes made to our Site, to send you promotional materials, and to  determine what information and services users want the most. If you contact us for assistance or  support, we may use your information to provide service and support to you. We may also  provide the information to third parties who assist us in contacting customers about special  offers and other services, programs or events that would likely be of interest to you. When you  submit your information, you agree to be contacted by a Claiborne Senior Living  representative at the telephone number you’ve provided, in response to your inquiry, between  the hours of 7AM and 11PM ET. You agree that we may use automatic telephone dialing  systems and technology to contact you by phone or text message at the telephone number  provided, and send you email notifications regarding promotions and related material  on senior living. 

We will disclose your personally identifiable information if we reasonably believe we are  required to do so by law, regulation or other government authority or to assist in any  investigation, to protect our or our users’ rights or to enforce our terms of use. We will not sell  your personally identifiable information to any company or organization except we may transfer  your personally identifiable information to a successor entity upon a merger, consolidation or  other corporate reorganization in which CSL participates or to a purchaser of all or substantially  all of CSL’s assets to which this Site relates.

The Site may provide links to other Web sites or resources over which CSL does not have  control (“External Web Sites”). We are not responsible for the nature, quality or accuracy of the  content or opinions expressed in such External Web Sites, and such External Web Sites are not  investigated, monitored or checked for quality, accuracy or completeness by us. Inclusion of any linked External Web Sites does not imply or express an approval or endorsement of the External  Web Sites by us, or of any of the content, opinions, products or services provided on these  External Web Sites. Even if an affiliation exists between the Site and a third-party web site, we 

exercise no control over linked External Web Sites. You acknowledge that CSL is providing  these links to you only as a convenience, and further agree that CSL is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

We may employ industry standard procedural and technological measures that are reasonably  designed to help protect your personally identifiable information from loss, unauthorized access,  disclosure, alteration or destruction. CSL may use, without limitation, firewalls, password  protection, secure socket layer, and other security measures to help prevent unauthorized access  to your personally identifiable information. Please note that your email or other electronic  correspondence with us through the Site, like most, if not all, non-encrypted Internet  communications, may be accessed and viewed by other Internet users, without your knowledge  and permission, while in transit to us. For that reason, to protect your privacy, please do not use  email or the contact forms provided through the Site to communicate information to us that you  consider confidential. While we strive to protect your personal information, we cannot ensure or  warrant the security of any information you transmit to us or through the Site, and you do so at  your own risk. Once we receive your transmission, we will use reasonable efforts to ensure its  security on our internal systems. Depending on the nature of the inquiry, your communication  may be discarded or archived. If you wish, you may contact us instead via telephone at the  numbers provided throughout the Site.

This Site is controlled, operated and administered entirely within the United States. By using the  Site, you signify your agreement to the terms of this Policy. If you do not agree with this Policy,  please do not disclose any personal information through the Site. This Policy and the use of the  Site are governed by Tennessee law. Any claim related to the Site or this Policy shall be brought  in a federal or state court in Nashville, Tennessee, within one year after the claim arises. Users  of the Site consent to the jurisdiction and venue of such courts as the most convenient and  appropriate for the resolution of disputes concerning this Policy. This Policy and the notices  outlined herein are not intended to and do not create any contractual or other legal rights in or on  behalf of any third party.

This section supplements the information provided in the Privacy Policy above and applies only to visitors and users who are residents of the state of California.

If you have questions or concerns about any of the information provided in this Privacy Notice for California Residents, please contact us using the information provided in the “Contact Us” section of this Privacy Policy below.

Personal Information We Collect

For purposes of this section “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include:

• information that is lawfully made available from federal, state, or local government records;
• de-identified or aggregated information; and
• information excluded from the scope of the California Consumer Privacy Act of 2018 (“CCPA”) such as health or medical information covered under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and financial information covered under the Fair Credit Reporting Act (“FCRA”) or Gramm-Leach Bliley Act (“GLBA”).

In the last twelve (12) months, we have collected the categories of personal information identified in the third column entitled “Collected” in the table below:

The table below describes the sources for each category of personal information we collect, the business and/or commercial purposes for which we use each category of personal information, and the third parties with whom we share each category of personal information we collect.

Personal Information We Disclose

1. Sale of Personal Information

We do not sell personal information.

This Site and the services on this Site are targeted for users in the United States of America only. Any information you enter on this Site may be transferred outside of your home country to the United States of America, which may not offer an equivalent level of protection to that required of your home country’s data protection laws.

If you have any questions regarding this Privacy Policy please contact us via email at QualityConnection@theclaiborne.com or by phone at 1-844-971-0025.