Claiborne Locations Receive Reputation’s 800 Award for Best-In-Class Brand Reputation
A top recognition for location-level businesses with best-in-class brand reputation, Reputation’s 800 Award highlights organizations that go above and beyond in delivering on brand promise by listening to and acting on feedback from their consumers.
Brooke Saxon-Spencer, Vice President of Marketing for Claiborne Senior Living said this: “We are deeply honored to receive the Reputation 800 Award, a testament to our unwavering commitment to excellence in every interaction within our communities. This recognition reflects the heart of our mission: to not only meet but exceed the expectations of our residents, their families, and our dedicated employees. It’s a celebration of our collective effort to create environments where moments of joy, independence, and wellness are not just goals, but realities we craft every day. Thank you to our amazing team and the families who trust us with their care. Together, we are setting new standards for what it means to thrive in senior living.”
Locations that win the 800 Award consistently, collect, analyze and apply consumer feedback, utilizing it to make data-driven decisions. Claiborne had 3 locations recognized with the 2024 800 Award.
“In a world where consumers are making purchasing decisions based on what they see and hear in their local communities and online, delivering on brand performance is more important than ever. Claiborne Senior Living has demonstrated its commitment to evolving alongside its customers by prioritizing their needs and taking action based on what they are saying across online reviews, rating pages and on social media,” said Liz Carter, Reputation’s Chief Marketing Officer. “On behalf of Reputation, I extend an enthusiastic congratulations to Claiborne Senior Living for its commitment to understanding consumer feedback and acting on it across its locations.”
To determine 800 Award honorees, Reputation pulls a list of the Reputation Scores for every business location on the Reputation platform. Those that are honored will have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.
The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy and search impressions. For more information, please visit reputation.com/800-award.
Claiborne Senior Living serves older adults throughout Georgia, Louisiana, South Carolina, Tennessee, and Mississippi. Their boutique senior living communities offer independent living, assisted living, and memory care services and are committed to enhancing the lives of their employees, their residents, and the families they serve by crafting meaningful relationships within their communities and delivering excellence.
Reputation empowers location-based businesses to deliver on their brand promise by always knowing and acting on consumer feedback. Our platform streamlines management of online and local reputation performance, including listings and local search, reviews, social media and surveys. Reputation harnesses vast volumes of location-based data sourced across channels that result in actionable insights. Led by our proprietary Reputation Score, a real-time measurement of brand perception, executives are enabled to make precise, data-driven decisions at both corporate and local levels to maximize reputation performance and drive revenue. Backed by Marlin Equity Partners, Bessemer Ventures and Kleiner Perkins, Reputation empowers businesses to drive growth while deeply understanding consumer sentiment with feedback. Visit reputation.com to learn more.