The Claiborne at West Lake has been recognized by Reputation, a global leader in reputation performance management, with its 800 Award.
A top recognition for location-level businesses with best-in-class brand reputation, Reputation’s 800 Award highlights organizations that go above and beyond in delivering on brand promise by listening to and acting on feedback from their consumers.
“We are deeply honored to receive the Reputation 800 Award, a testament to our unwavering commitment to excellence in every interaction within our communities. This recognition reflects the heart of our mission: to not only meet but exceed the expectations of our residents, their families, and our dedicated employees. It’s a celebration of our collective effort to create environments where moments of joy, independence, and wellness are not just goals, but realities we craft every day. Thank you to our amazing team and the families who trust us with their care. Together, we are setting new standards for what it means to thrive in senior living.” – Brooke Saxon-Spencer, Vice President of Marketing for Claiborne Senior Living
Locations that win the 800 Award consistently, collect, analyze and apply consumer feedback,
utilizing it to make data-driven decisions. Claiborne had 3 locations recognized with the 2024
800 Award.
“In a world where consumers are making purchasing decisions based on what they see and hear in their local communities and online, delivering on brand performance is more important than ever. Claiborne Senior Living has demonstrated its commitment to evolving alongside its customers by prioritizing their needs and taking action based on what they are saying across online reviews, rating pages and on social media. On behalf of Reputation, I extend an enthusiastic congratulations to Claiborne Senior Living for its commitment to understanding consumer feedback and acting on it across its locations.” Liz Carter, Reputation’s Chief Marketing Officer
To determine 800 Award honorees, Reputation pulls a list of the Reputation Scores for every
business location on the Reputation platform. Those that are honored will have achieved a
score of 800 or higher due to their focus on high customer satisfaction throughout the past
year.
The Reputation Score is a proprietary tool that measures review sentiment, volume, spread,
recency, response, and length, along with brand reach and health, social engagement, business
listing accuracy and search impressions. For more information, please visit reputation.com/800-
award.